Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

Autom8 Group sign an exclusive partnership with Nixxis allowing UK contact centres to benefit from the best in Contact Centre Technology.

Birmingham – June 28, 2016.

Autom8 Group, the Birmingham based contact centre software publisher, today announced a distribution partnership with Belgian outfit Nixxis. Autom8 Group provide end to end contact centre solutions to companies of all sizes and industries, being a true software development hub their solutions are custom built to client requirements. This partnership enables Nixxis to broaden their UK operations in response to fast-growing market demand for high quality solutions.

Under the partnership, Autom8 Group have added the Nixxis solution to their product portfolio and will act as national distributor of the Nixxis Contact Suite. Through this collaboration, Nixxis and Autom8 will supply cutting-edge technologies uniquely configured for the specific industry requirements.

“We are delighted to be working with Autom8 Group to deliver best in class communication tools and define new exciting opportunities for the UK customers,” says Nixxis CEO Luc. F. Jacobs.  “We believe that our advanced solutions will help modern contact centres to overcome today’s industry challenges. The partnership with Autom8 Group will extend the reach of Nixxis Contact Suite in the UK market allowing us to provide outstanding customer experiences. A partner choice is always a very important decision for us. Based on Autom8 Group’s extensive expertise and tailor-made approach to meet customer’s needs the business is confident with this selection.”

“The partnership with Nixxis is a truly pioneering stepping stone for Autom8 Group and will allow us to take UK contact centres to the pinnacle of customer service success.”

The Nixxis solution does not just automate your dialling and improve conversion rates, it provides you with meaningful analytics and reports to help you create workflows that improve customer engagement and retention. Nixxis expertly manages the collaboration of Email, SMS, WebChat, Voice and Social Media to help clients build a truly omni channel multi skilled contact centre.” said Autom8 Group CEO Shahad Ahmed.

Together, the two companies will ensure their clients receive innovative solutions and professional technical support to contact centres. The Nixxis solution will be available to UK enterprises who wish to excel their customer journey and achieve an exceeding new level of operational excellence.

About Autom8 Group

Founded in 2007, Autom8 have been leading with innovation in the digital era. With the vision of accelerating business growth through automation and end to end custom solutions.

Autom8 Group provide solutions which allow you to reach your goals, exceed your targets and create completely automated end to end processes. Our Cloud Contact Centre Solution accelerates growth, through maximising productivity, data analytics and increased revenue. Backed by our award winning 24/7 x 365 day support, the team ensure fast and effective assistance, with no query or issue left unresolved.

For more information about our Autom8 Group products contact us and we are more than happy to help.

Core Values

The Customer

The Technology

The Future

For more information about Autom8 Group, visit www.autom8group.com  or call on +44 (0) 333 305 2998

Contact:

Brett Bailey

Commercial Director

brett.bailey@autom8group.com

+44 (0)7825 085856

Contact:

Shahad Ahmed

C.E.O.

sa@autom8group.com

+44 (0)7400 433433

About Nixxis

NIXXIS is a professional software publisher specializing in call/contact centres and customer interaction solutions. Founded in 2006 by professionals from the contact centre, the company combines over 100 years of experience. The architecture is based on the full IP (SIP) and open standards and provides all the features used in an environment of traditional contact centre. Nixxis is the software that provides the highest productivity in the market. For more information, visit www.nixxis.com and connect via Linkedin, Facebook, and Twitter.

For more information about NIXXIS, visit www.nixxis.com 

Practical information

Nixxis Belgium

Boulevard de la Woluwe, 62

1200 Brussels

Belgium

Software name: Nixxis Contact Suite

Publisher Name: Nixxis

Distribution: world

Industry Focus: all

Explanations of videos are available at the following address:

http://www.nixxis.com/nixxis-videos

Contact:

Darya Stroo

Executive Marketer

d.stroo@nixxis.com

www.nixxis.com

+32 (0) 2 307 00 00

Contact:

Luc Francis Jacobs

C.E.O.

l.jacobs@nixxis.com

www.nixxis.com

+32 (0) 2 307 00 00