Blog

Tips, tricks and new ideas to help accelerate your sales potential.

Optimise your inbound call routing

Ewan Duncanson - August 4, 2016

Call routing in your contact centre is vital. If used properly and effectively, you can provide exceptional customer experiences by resolving issues quicker and more […]

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Connect and engage with Omni-Channel customer service

Ewan Duncanson - July 19, 2016

Contact centre managers continue to face the most disruptive market conditions in decades. Competition has accelerated; large rivals continue to compete by aggressively buying market […]

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Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

Ewan Duncanson - June 28, 2016

Autom8 Group sign an exclusive partnership with Nixxis allowing UK contact centres to benefit from the best in Contact Centre Technology. Birmingham – June 28, […]

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Interview between Brian Benson from CrowdReviews and our CEO

Ewan Duncanson - June 23, 2016

Brian Benson from CrowdReviews recently interview Shahad Ahmed, the CEO of Autom8 Group for an insight into our solutions and Shahad’s background in technology. If you’d […]

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You’re never too big to migrate to the cloud

Ewan Duncanson - June 15, 2016

While the rest of the business world is jumping head first into the cloud contact centre market, you’re still on the side-lines assessing the situation. […]

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Be PCI compliant- It’s better to be safe than sorry

Ewan Duncanson - May 12, 2016

Why is it important to be PCI Compliant?   Many people think PCI compliance is as simple as pausing and resuming a call recording at […]

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Anytime, Anywhere, Any device

Ewan Duncanson - April 4, 2016

Why Use a Cloud Based Predictive Dialler?   By using a cloud based predictive dialler, your business can lower expenditure, improve productivity and gain easier […]

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Tailor made, in order to fit perfectly

Stuart Harrison - April 4, 2016

Tailor Made Predictive Dialler Solutions   Tailor made suits cater to your individual dimensions. This is the same for our Predictive Dialling solution. A bespoke […]

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How to boost Agent motivation and productivity that same day

Stuart Harrison - April 4, 2016

Agents can benefit from a little motivation, short breaks or varying tasks. These five tips will improve productivity and motivation in quick succession. Why not […]

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SIP Technology

Ewan Duncanson - April 4, 2016

SIP is technology within our contact centre solutions which enables agents to make multiple calls to locations across the world, without expenditure being an issue. […]

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